Refund Policy

1. The 7-day money-back guarantee

The 7 days run from the moment your first order is paid and your login details are issued. If you are not happy with MojoOTT for any reason within that window, ask for a refund and we refund the order in full.

The guarantee covers your first order only, and one refund per customer. It does not reset on a renewal or on a second subscription.

2. How to ask for a refund

Contact support inside the 7-day window through the live chat on this site and tell us the email address on your account. If something is not working, we are happy to help fix it first, because most problems are a five-minute setup fix. That part is optional: if you would rather have your money back, we refund.

Refunds are arranged by the support team. When we approve one, we will confirm with you how it is being returned and roughly how long it should take, because that depends on how you paid.

3. After 7 days

Beyond the 7-day window, fees already paid are non-refundable. Every plan is prepaid for a fixed term and never renews automatically, so there is no recurring charge to cancel and nothing to stop.

4. Exceptions

Sharing, reselling or redistributing your credentials breaches section 5 of the Terms of Service and ends the subscription without a refund, including inside the 7-day window.

Reseller credits are a separate, business-to-business arrangement and are not covered by this policy.

5. Contact

Questions about this policy? Ask us through the live chat on this site.