Refund Policy

1. The 48-hour guarantee

The 48 hours run from the moment your first order is paid and your login details are issued. Within that window, tell support what is not working. If we cannot get MojoOTT playing on your device, we refund the order in full.

The guarantee covers your first order only, and one refund per customer. It does not reset on a renewal or on a second subscription.

2. How to ask for a refund

Contact support inside the 48-hour window through the live chat on this site or by email at [email protected]. Tell us which device you are using and what happens when you try to watch. We will try to fix it first, because most problems are a five-minute setup fix. If we cannot, we refund.

Refunds are arranged by the support team. When we approve one, we will confirm with you how it is being returned and roughly how long it should take, because that depends on how you paid.

3. After 48 hours

Beyond the 48-hour window, fees already paid are non-refundable. Every plan is prepaid for a fixed term and never renews automatically, so there is no recurring charge to cancel and nothing to stop.

4. Exceptions

Sharing, reselling or redistributing your credentials breaches section 5 of the Terms of Service and ends the subscription without a refund, including inside the 48-hour window.

Reseller credit packages are a separate, business-to-business arrangement and are not covered by this policy.

5. Contact

Questions about this policy: [email protected].